值班经理

岗位职责/职位描述
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.



您认为自己是优秀的值班经理吗？



您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。




1.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

2.Drive the business .

积极推动酒店生意

Provides functional assistance and direction to all departments.

3.向所有部门提供功能性支持和指导。

Cooperates, coordinates and communicates with other hotel departments as required.

4.按需要与酒店其它部门进行合作、协调和沟通。

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

5.Responds to guest needs and resolves related problems

就客人的需求做出反应并解决相关问题。

6.Supports and assists Front Office personnel and all departments at peak periods.

在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

7.Ensures VIPs and IHG Rewards Club guests receive special attention

保证贵宾和IHG优悦会会员受到特别关照。

8.Assists Guest Relations in greeting, rooming, and sending off VIP guests.

协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。

9.Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

监督员工的行为、制服穿着、卫生和外表形象。

10.Provides input for Front Office meetings.

为前厅部会议提供信息 。

11.Promotes inter-hotel sales and in-house facilities.

促进店际销售及推销酒店内的设施。

12.Fully conversant with all hotel emergency procedures.

熟知酒店紧急情况所有处理程序。

1、有相关工作经验，有国际联号酒店同等职位工作经验优先考虑。
2、较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。
3、优秀的语言表达能力，亲和力等。