客房服务员

· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

· 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。

· Replenishes guest supplies

· 补充客用品。

· Ensures guest services specified by superiors and guests requests are promptly and courteously met

· 及时、礼貌的完成上级指定的对客服务并满足客人的要求。

· Reports damage or malfunction in hotel rooms to superior

· 向上级汇报酒店客房内的损坏或故障情况。

· Maintains equipment in proper state of cleanliness and repair

· 保证设备的清洁和修缮。

· Maintains a section room report

· 完成区域客房报告。

· Maintains a daily room checklist

· 完成每日客房检查工作单。

· Meets with superior and takes on daily assigned tasks

· 与上级会面并承担每日分配的任务。

· Reports and submits lost and found articles to superior immediately

· 及时向上级汇报和上交与客人遗失物品。

· Report guest complaints to superior immediately

· 及时向上级汇报客人的投诉。

· Reports unusual behaviour/activities on floors to supervisor

· 向上级汇报楼层里的反常行为和活动。

· Records room status in allocated section accurately

· 准确记录在划定的区域内的房间情况。

· Complies with hotel’s health, safety and hygiene policy

· 遵守酒店的健康、安全和卫生政策。

· Adheres to personal grooming and hygiene standards

· 保持个人仪容和卫生标准。

· Attends meetings and training sessions as required

· 按要求参加会议和培训活动。

· Carry out valet services when required including delivery of linen or processing laundry orders

· 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

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