宾客关系主任 Guest Relations Officer

FINANCIAL RETURNS 财务回报

· Assist in any other duties when required by the Guest Relations Manager

· 按照客户经理的要求对其它任务进行协助

· Assist with translations (information; guest directory; menus etc) as required

· 按要求协助翻译（信息、客户名单、菜单等）

· Plan and co-ordinate all promotional activities targeting clients

· 计划和协调所有针对客户的促销活动

PEOPLE 员工团队

· Assist staff with language and culture

· 就外语和国外文化对员工进行辅导

· Attend recreation activities when necessary

· 如有必要，可参加一些相关招待活动

· Plan and conduct group and function rundown meetings

· 计划并召开关于团组和活动的总结会

GUEST EXPERIENCE 宾客体验

· Plan and co-ordinate the provision of friendly, efficient services to guests

· 进行相关计划和协调工作，以确保向客人提供友好和高效的服务

· Schedule activities for guests

· 安排客人的活动日程

· Assist with check-ins/check-outs of clients

· 协助客人办理入住和退房手续

· Greet Guests upon arrival

· 在客人抵店时进行迎接

· Room Guests

· 为客人安排客房

· Cover guest relations desk

· 负责客户关系台的工作

· Assist guests with airline bookings and reconfirmation’s

· 协助客人进行航班预订和确认

· Assist all departments in being receptive to the needs of guests

· 协助所有部门满足客人的各种需求

· Provide feedback from Guests to Front Office Manager for action

· 将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动

RESPONSIBLE BUSINESS 企业责任

· Trace relevant statistics about clientele

· 对客户的相关统计数字进行跟踪

· Co-ordinate and supervise all activities for guests

· 协调和监督对客人开展的所有活动

· Perform other duties as assigned by superior.

· 履行上级分派的其他职责.

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