宾客关系主任Guest Relations Officer

Plan and co-ordinate the provision of friendly, efficient services to the guests
进行相关计划和协调工作，以确保向客人提供友好和高效的服务
Schedule activities for the guests
安排客人的活动日程
Plan and co-ordinate all promotional activities targeting our clients
计划和协调所有针对客户的促销活动
Trace relevant statistics about the clientele
对客户的相关统计数字进行跟踪
Co-ordinate and supervise all activities for the guests
协调和监督对客人开展的所有活动
Assist with check-ins/check-outs of the clients
协助客人办理入住和退房手续
Greet guests upon arrival
在客人抵店时进行迎接
Assign the room for the guests
为客人安排客房
Cover the guest relations counter
负责客户关系台的工作
Assist the guests with airline bookings and reconfirmation’s
协助客人进行航班预订和确认
Assist all departments in being receptive to the needs of the guests
协助所有部门满足客人的各种需求
Attend recreation activities when necessary
如有必要，可参加一些相关招待活动
Assist in any other duties when required by the Guest Relations Manager
按照客户经理的要求对其它任务进行协助
Assist with translations (information; guest directory; menus etc) as required
按要求协助翻译（信息、客户名单、菜单等）
Provide feedback from the guests to Loyalty Manager for action
将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to read and write English
能够读写英语
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统