宾客关系经理 Guest Relations Manager
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Beijing, Beijing
Hotel: 北京市朝阳区奥运村街道北辰西路8号院4号楼, 北京市, Beijing, Beijing, China
Job number: A561188170
1、负责建立并维护与VIP宾客的良好关系，提供个性化服务，提升宾客满意度及忠诚度
2、处理宾客投诉及特殊需求，协调相关部门及时解决问题，确保宾客体验
3、定期分析宾客反馈数据，提出服务改进建议并推动实施
4、协助制定宾客关系管理流程及标准，优化服务品质
5、组织并参与VIP宾客的接待、拜访及回访工作
6、培训前台及客服团队，提升整体服务水平
1、大专及以上学历，酒店管理、旅游管理或相关专业优先
2、3年以上高星级酒店宾客服务或客户关系管理经验
3、具备优秀的沟通协调能力及危机处理能力
4、熟练使用酒店管理系统（如Opera）及办公软件
5、英语口语流利，能熟练处理外宾需求
6、形象气质佳，服务意识强，具备高度责任心
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
