宾客服务主管
Hotel Brand: Holiday Inn Resort
Location: China, Zhejiang, Ningbo
Hotel: 宁海县, 宁波市, Ningbo, Zhejiang, China
Job number: A561211834
Salary: 5000 - 5800
1. Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
2. Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
维护客户信息
o Maintenance of information about local events
维护当地活动的信息
o Compile occupancy statistics
统计入住情况
o Supervise the use of he public address system
监督公共广播系统的使用
o Supervise group bookings
监督团组预订情况
o Assisting with serious complaints
协助解决严重投诉问题
3. Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
o Cash handling and banking procedure
现金处理和银行业务程序
o Dealing with irregular payments
处理非法支付情况
o Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
就现金安全程序对员工进行指导
o Carry out debtor control
实施应收帐款控制
o Prepare reports
准备财务报告
o Supervise the cashiering system
对收银系统实施监管
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At Holiday Inn Resorts, we know a lot goes into planning a holiday. So we bring it all together.
Scampering feet in a kids’ club, raised feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities. So let’s talk about you. Ever dreamed of working beside a golf course, theme park or beach? Can your local knowledge and helpful nature bring experiences and families together?
We thought so too – so come join the fun.
Scampering feet in a kids’ club, raised feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities. So let’s talk about you. Ever dreamed of working beside a golf course, theme park or beach? Can your local knowledge and helpful nature bring experiences and families together?
We thought so too – so come join the fun.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 5000 - 5800
