宾客服务接待员
Hotel Brand: Holiday Inn Resort
Location: China, Zhejiang, Ningbo
Hotel: 宁海县, 宁波市, Ningbo, Zhejiang, China
Job number: A561211810
Salary: 4000 - 4500
1. Process all incoming and outgoing calls accurately and courteously
正确并礼貌地处理所有打进和打出酒店的电话。
2. Records and controls accurately wake up calls
准确记录并管理叫早服务。
3. Pages guests in co-operation with concerned departments
与相关部门合作，对客人进行呼叫。
4. Records all entries on traffic sheets
将所有条目记录到电话单上。
5. Assists guests with international calls and directory queries
协助客人处理国际长途和号码查询。
6. Calls guests by name whenever possible
尽量称呼客人的姓名 。
7. Pages staff member when requested
如有需要，对工作人员进行呼叫。
8. Abides by principles of guest privacy
遵守保护客人隐私的原则
9. Handles guests needs or requests and reports complaints to theTelephone Supervisor
满足客人的需要或请求，并向总机主管汇报投诉情况。
.
At Holiday Inn Resorts, we know a lot goes into planning a holiday. So we bring it all together.
Scampering feet in a kids’ club, raised feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities. So let’s talk about you. Ever dreamed of working beside a golf course, theme park or beach? Can your local knowledge and helpful nature bring experiences and families together?
We thought so too – so come join the fun.
Scampering feet in a kids’ club, raised feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities. So let’s talk about you. Ever dreamed of working beside a golf course, theme park or beach? Can your local knowledge and helpful nature bring experiences and families together?
We thought so too – so come join the fun.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 4000 - 4500
