宾客服务经理
Hotel Brand: Crowne Plaza
Location: China, Shanghai, Shanghai
Hotel: 上海青浦区青舟路303号, 青浦区, Shanghai, Shanghai, China
Job number: A561176480
Salary: 6000 - 8000
岗位职责：
1. 保持库存现金限额并保证每日对所收现金进行准确报告。
2. 促进酒店内房间及设施的销售，分析并批准折扣/扣减。确保一线员工掌握销售技巧，尽量提高销售。
3. 按照酒店政策，组织员工实习，并对员工的实习做出评价。
4. 确保到酒店的客人都受到及时关注，对客人需求作出反映，解决相关问题。
5. 高效的提供服务，正确处理客人的投诉。
6. 领导安排其他事务。
任职要求：
1.能够读写英语；
2.熟练使用微软办公软件和前台Opera系统。
3.拥有2年前厅或宾客服务工作经验。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 6000 - 8000
