宾客服务经理
Hotel Brand: Holiday Inn Resort
Location: China, Zhejiang, Ningbo
Hotel: 宁海县, 宁波市, Ningbo, Zhejiang, China
Job number: A561211848
Salary: 6000 - 7000
1. Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
2. Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
3. Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
4. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
5. Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
6.Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
7.Supports and assists Front Office personnel and all department sat peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
8.Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
9.Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
10. Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
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At Holiday Inn Resorts, we know a lot goes into planning a holiday. So we bring it all together.
Scampering feet in a kids’ club, raised feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities. So let’s talk about you. Ever dreamed of working beside a golf course, theme park or beach? Can your local knowledge and helpful nature bring experiences and families together?
We thought so too – so come join the fun.
Scampering feet in a kids’ club, raised feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities. So let’s talk about you. Ever dreamed of working beside a golf course, theme park or beach? Can your local knowledge and helpful nature bring experiences and families together?
We thought so too – so come join the fun.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 6000 - 7000
