布草&制服房主管 Linen&Uniform Room Supervisor

• Oversee the implementation of laundry standards and procedures
监督洗衣房各项标准和工作程序的执行 。
• Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all laundry systems
对洗衣系统有最新和全面的知识。
• Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys
分发和收集钥匙。
• Management of all incoming and outgoing calls to uniform room Department
管理制服房
• Solve employee grievances
解决员工受到的不公正待遇问题。
• Direct task allocations and change according to volume and peak periods
依据工作量和高峰期等因素对工作进行分配及变更。
• Perform quality inspections
进行质量检查。
• Prioritize VIP or difficult guests
优先服务贵宾或难应付的客人。
• Liaise with Housekeeping for guest and hotel requirements
配合客房部满足酒店和客人的要求。
• Ensure laundry valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
• Coordinate special projects (eg equipment routine service; stock inventories)
协调特别项目(如设备常规检修；存储用品)。
• Manage all special requests made by guests
处理客人所有的特殊要求。
• Ensure consistency within the department
确保部门内工作的一致性。
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these
确保具有客房类型，设计，设施和位置的全面知识。
• Supervise laundry storage areas
监管洗衣房存储区。
• Maintain adequate stock levels
保持足够的库存水平。
• Complete stock takes as required
按要求完成库存盘点工作。
• Maintain stock levels
维持存货水平
• Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。
• Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。

Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to speak, read and write English
具有说，读和写英语的能力。
• Proficient in the use of Microsoft Office
熟练使用微软办公软件
• Organizational and training abilities
具有组织和培训能力

Qualifications –
学历
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –
经验
• 2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
最好拥有在相似规模酒店2年洗衣房工作经验，包括的管理经验或培训经验。
• Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。