礼宾部经理

1. Supervise and direct Bell Desk activities and Bell Staff

对行李服务台的活动和行李服务人员实施监督和指导。

2. Responsible for sorting and distributing guests and administrativemail and returning mail to the sender for forwarding mail

负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。

3. Provide information pertaining to all hotel services, local placesof interests, restaurants, doctors, sightseeing tours and any other informationlikely to be of the interest to guests

提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。

4. Be prepared to recommend first and foremost the hotel’s own Food andBeverage outlets before any other, making himself totally familiar with theoperating times and each outlets benefits

向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。

5. Ensure the lobby is always kept in an orderly fashion and thatashtrays are kept clean

确保大厅始终保持整洁，烟灰缸始终干净。

6. Coordinates the paging of guests in the lobby, Food & Beverageoutlets, and where considered appropriate by the Management

在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。

7. Responsible for the maintenance of the hotel information directory(function board) and ensures that the information shown in current and accurateat all times

负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。

8. Prepares efficient work schedule for Bell Services, arrangingholidays and vacation, taking into consideration project occupancy andforecasts and any large group movements, especially those with early or latearrivals or departures

在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。

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