Associate Manager, Hotel Product and Integration
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561182619
This role is primarily responsible for hotel product management and force on 3rd Party Integration with hotel core system such as PMS, POS, S&C etc. Ensure consistency and quality product delivery and technical standards. Act as a product role of PMS deployment and migration in a responsible way.
To deliver the hotel product successfully, he/she should have the ability to do data/requirement analysis, provide professional output on product design, deliver the product to hotel and product enhancement as product owner.
Your day to day
• To manage and maintain corporate technical standard of 3rd party interface integrate with hotel PMS, include but only limited to F&B POS, Call Accounting, Door Lock, etc.
• To manage and maintain corporate technical standard of Localization integration with hotel PMS, include but not limited to PSB, VAT Fapiao, E-Signature, etc.
• Define and prioritize the hotel product roadmap, work closely with cross-functional teams to ensure alignment with business objectives, customer needs and product vision
• Create product features and user stories and collaborate with Scrum Masters, Developers, Bas and QAs on product delivery to achieve business objectives
• Resolve & troubleshooting common issues faced by the hotels of Integration Layer as IHG Level 2 Support Role.
• Working as product assist role for hotel PMS migration project with system cutover.
• Working as product assist role of PMS new feature requirement evaluation and management
• Collaborate with third party product vendors, ensure external partners and integrations meet IHG standards and requirements
• Drive and execute the product development lifecycle, including gathering and socializing requirement, refining product requirement, defining acceptance criteria, managing product delivery, supervising tests as well as product launch and operation.
• Monitor and analyze user feedback and data to continuously improve the product's performance and identify areas for growth.
• Collaborate with business stakeholders and operation teams to develop go-to-market strategies and ensure successful product launches.
What we need from you
• A bachelor's degree in technology or business, Computer Science is a plus
• Minimum 5 years PMS and PMS Interface installation and implementation experience or an equivalent combination of education and work-related experience
• Strong product and project management skills with the ability to prioritize and manage multiple tasks and deadlines.
• Demonstrated knowledge of the Service and Technology Industries.
• Strong logical thinking with a good understanding on technical concepts.
• Excellent analytical and problem-solving skills. Ability to translate complex ideas and concepts into user-friendly features and interfaces.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability work with team members to find various solutions for complex situations so that hotels will have viable options to be compliant and align their hotel technology to IHG system strategy.
• Demonstrated experience in organizing, planning and executing multiple implementations across a portfolio of hotels. Proficient in completing engagements in a timely manner and following up on tasks from the client engagements.
• Good English written and verbal communication skills.
• General understanding of technology environments and system lifecycles.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
