Bell Captain

InterContinental Singapore Robertson Quay is a seeking a service-oriented and proactive Bell Captain to join our team. As the Bell Captain, you will ensure smooth day-to-day operations at the hotel entrance. Under the guidance of the Chief Concierge, you will be responsible for managing guest arrivals and departures, supervising luggage handling, coordinating transportation services, and delivering a warm and professional welcome to all guests. You will also work closely with other departments to ensure efficient service delivery and uphold the hotel’s standards of excellence in guest experience.'

Your Day to Day

PEOPLE

• Demonstrate service attributes in accordance with industry expectations and company standards.
• Maintain attentiveness to all guests, ensuring they feel welcomed and valued.
• Promptly and accurately respond to guests’ requests and inquiries.
• Anticipate guests’ needs to deliver a seamless and personalized experience.
• Possess and apply a strong knowledge of hotel products, services, and offerings that impact the guest experience.
• Greet all guests in a friendly, courteous, and helpful manner at all times; make every effort to learn and use guests’ names when possible.
• Stay well-informed of daily hotel events, promotions, and activities.
• Maintain in-depth knowledge of the local area, including historical landmarks, points of interest, directions, and special events.
• Take pride and ownership in ensuring the Bell Services area, hotel entrance, and luggage storage areas are clean, organized, and free from clutter at all times.
• Personally welcome guests at the main entrance with an appropriate greeting based on the time of day, while recognizing and acknowledging repeat guests, IHG One Rewards, and Ambassador members.

QUALIFICATIONS

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 6 months’ experience in guest service or customer service, or an equivalent combination of education and experience.
• Able to read and write in English.

OTHER REQUIREMENTS

• Ability to stand for extended periods behind the desk and in front office areas.
• Capacity to lift or carry items weighing up to 50 pounds.
• Proficiency in handling various objects and using a keyboard to operate property management and reservation systems.
• Strong communication skills for interacting with guests, employees, and third parties, reflecting well on the hotel, brand, and company.
• Frequent use of reading and writing for completing paperwork, management reports, and training.
• Regular use of problem-solving, organizational, and training abilities.
• Willingness to travel for workshops, specialized training, or certifications.
• Flexibility to work nights, weekends, and holidays as required.