Catering Services Manager- InterContinental Boston

Do you see yourself as a Catering Service Manager?

What's your passion? Whether you're into gardening, sports or singing karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

HOTEL OVERVIEW: For more than 70 years, the InterContinental® brand has shaped the story of global travel—delivering unforgettable experiences, personalized service, and a commitment to international sophistication. As part of the world’s largest luxury hotel brand, InterContinental® Boston stands as a premier landmark of elegance and distinction. Recognized by Condé Nast as one of the “Best Hotels in the World” and proudly named the “Best Hotel in Boston,” our property embodies the very best of modern luxury.

Overlooking Boston’s iconic waterfront, the InterContinental® Boston offers 424 elegantly appointed, contemporary guest rooms with sweeping city and harbor views. The hotel features a full‑service spa and fitness center, 32,000 square feet of versatile meeting and event space, an internationally inspired restaurant, a full‑service bar, and an exclusive speakeasy.

We are seeking passionate individuals who are charming, confident, and globally minded to help us continue our tradition of creating extraordinary experiences. Join us and be part of the next chapter in the InterContinental® Boston story—where great things happen every day.

POSITION OVERVIEW: This position is responsible for detailing and overseeing all catering events that are booked by the Catering Sales Managers, ensuring the client and event planners full satisfaction.  

DUTIES & RESPONSIBILITIES:

• Assist clients in planning their events according to negotiated contracts.
• Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. Ensure contracted concessions are met and deposits and billing are accurate and up to date.
• Leading up to the event, provide appropriate communication, recommendations and timelines for the client.
• Assist client in menu planning.
• Secure and communicate with third party vendors as required
• Coordinate food, beverage, table arrangements and decorations with Banquet Department.
• Handle Social Room Blocks and Room Blocks associated with Catering events
• Work closely with other hotel departments to facilitate services agreed upon and to ensure the events run smoothly and exceed guest expectations
• Disseminate sales-related information to other departments as appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards.  Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
• With the Catering Sales Manager, arrange and conduct site inspections for prospective clients
• Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• May assist in developing and implement sales actions plan as assigned.  May also participate in the annual budgeting and planning process.
• Promote teamwork and quality service through daily communication and coordination with other departments. es, etc. – to ensure repeat business, follow up on events, and generate new business 
• Self-motivator who can manage the responsibilities of the department without daily supervision
• Represent the hotel with a positive attitude and professional attire
• Follow sustainability guidelines and practices related to IHG and InterContinental Boston sustainability programs
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role
• Responsible for practicing, managing, and promoting the company’s values so that it becomes and intricate part of the everyday operation.

QUALIFICATIONS

A minimum of 2 years sales or catering related experience in a luxury setting is required. A degree in a related field is preferred.  Knowledge of hotel and food & beverage operations preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling

OTHER

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, and organizational abilities are used often.
• May be required to work nights, weekends, and/or holidays.