Concierge - voco Orchard Singapore

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco Orchard Singapore is seeking a dynamic and passionate Concierge, Front Office to be part of our team. As Concierge, Front Office, , you provide warm hospitality by delivering consistent quality service to all guests at all time. To act as an ambassador of the hotel by providing assistance and information about local area attractions to hotel guests, offering a wide selection of alternatives for guest satisfaction.

• Responsible for the proper and efficient functioning of the Concierge, Bell, Valet and Coach Transfer
• Engage that VIP guests are welcomed and recognized throughout their stay. Proactively logs guest special requests or preferences to guest profiles.
• Ensure guests receive prompt, professional attention and personal recognition.
• Ensure guests are greeted upon arrival.
• Respond appropriately to guest complaints and implement appropriate service recovery gestures in order to ensure total guest satisfaction.
• Responds to inquiries with Accurate information regarding directions to local attractions, directions in Singapore, car rentals and airline shuttle service etc. according to individual needs
• Coordinate with Front Desk Team to facilitate the delivery and collection of luggage for arriving and departing groups
• Responsible in ensuring information is always available regarding hotel facilities and services, local tourist destinations and other interest, business information, airline and embassy information and shopping destinations. Ensure that sufficient maps, brochures, catalogue or reference material is available to answer any guest inquires
• Conduct daily shift briefings and share relevant information with hosts
• Ensure that having full communication with subordinate of all information such as daily activities, room status, VIPs, any changes in the hotel etc.
• Follow-up action in logbooks, incoming messages, mail and faxes of guests to assure they have been acted without delay
• Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order
• Maintain the cleanliness, neat and being well-groom appearance at all times during on duty
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

What we need from you

• Degree or Diploma in Hospitality Management or other relevant qualification
• Minimum 3 years’ related experience in a full service hotel as a concierge
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.