Consultant, Critical Response and Support

Key Accountabilities

• Responsible for generating high-volume revenue for selected, critical, need accounts.
• Ensure all inquiries are handled within the fast-paced time frame and to the client’s expectations.
• Perform SOPs from each account if and when they are needing rooms during critical and non-critical events.
• Responsible for managing the relationship between the IHG managed account and the Key Account Manager.
• Collaborate sales efforts cross-regionally, across departments, and/or across market segments as required to coordinate actions against defined accounts.
• Develop and maintain an accurate knowledge base of assigned accounts.
• Responsible in providing resolution to reservation concerns from accounts.
• Accurately track each request and all revenue associated.
• Provide accurate and timely responses to inquiries placed by both internal and external partners needing
  assistance.
• Complete special projects as required. 

Key Skills & Experiences

Qualifications & Skills 

We are seeking individuals who are proactive, adaptable, and eager to learn—whether early in their careers or bringing prior experience. This role requires strong communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.

• Strong verbal and written communication skills, with the ability to tailor messages for various audiences, including internal teams, hotel leadership, and external partners. 
• Ability to manage multiple tasks and shift priorities with a high level of accuracy and attention to detail.
• Strong decision-making skills with the ability to think critically, solve problems, and act with sound judgment beyond set procedures. 
• Demonstrated adaptability and flexibility in managing changing business needs, workflows, or priorities.
• High level of initiative and ownership; comfortable working with minimal supervision and contributing ideas to improve processes. 
• Team-oriented, with the ability to collaborate effectively across departments and build positive working relationships. 
• Familiarity with Microsoft Office tools (Excel, PowerPoint, Outlook, Teams). 
• Willingness to learn and develop skills in platforms such as Salesforce and hotel-related systems.
• Commitment to continuous learning and professional growth.

Preferred Qualifications (not required): 

• Exposure to or knowledge of hotel sales operations or hospitality industry practices. 
• Experience using CRM platforms such as Salesforce. 
• Internship or project experience related to sales, hospitality, or customer service. 
• Basic technical troubleshooting skills and interest in working with systems and data

Experience – 

• We welcome applications from recent graduates, undergraduates, or candidates with a strong interest in hospitality and sales operations. What matters most is a growth mindset, a strong work ethic, and a willingness to contribute meaningfully to the team.