Director, Operations Intelligence and Enablement
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561171223
From strategic planning to execution and sustainment, this role is expected to lead the ongoing evolvement of operations capability for scale, enabled by digital systems, tools, processes and ways of working, etc.
Your day to day
- Lead the execution, sustainment and enhancement of Ops 4.0 transformation, build organization capability for scalable operations and actively seek enhancement to drive efficiency
- Lead Change Management and work closely with 100+ corporate cross-functional users and 5000+ hotel users to adopt Ops 4.0 tools/system/process/ways of working
- Lead the needs analysis, development and roll-out of digital enablers and tools (e.g OA system, dashboards, gen AI use case etc), able to identify and connect business needs with digital enablers
Oversee operations analytic function, guide team members in data retrieval and cleaning, workflow design, forecast modeling, and user interface design
- Lead the design and review of GC hotels performance measurement, awards and other enablers to drive excellence operations performance
- Liaison with regional and global counterparts to drive global projects and insights (operations-related).
What we need from you
- Bachelor’s degree in Business Management, Hotel Management or equivalent degree in business analytics or strategy preferred
- Typically 10 years of strategic project and Analytic & Insights experience, minimum of 5 years of team management experience is preferred
- Fluency in Chinese and English is a prerequisite
- Experience in leading corporate strategic projects; experience with digital product/OA/AI projects is preferred; Experience in leading large-scale Change Management is preferred
- Good understanding of scale business and hotel industry
- Proficiency in data analysis and visualization tools (e.g., SQL, Python, Tableau, Power BI)
- Familiarity with digital platform and system development processes; hands-on experience with OA systems, AI applications, or similar projects
- Experience in predictive modeling, process optimization, and system integration.
- Knowledge of cutting-edge technologies such as generative AI and machine learning in practical business applications
- Excellent problem-solving abilities with a track record of identifying business pain points and driving solutions
- Outstanding communication and coordination skills, capable of effectively bridging business, technology, and user perspectives
- Strong influencing and persuasion skills to drive organizational change and cultural transformation
- Self-motivated, results-driven, and able to maintain strategic focus in a complex environment
- Experience leading high-performance teams with a focus on talent development and empowerment
- Ability to set clear goals and priorities and manage multiple projects simultaneously
- Global mindset with experience collaborating across culturally diverse teams
- Strong strategic planning and execution skills, able to translate long-term vision actionable plans
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
