Director of Operations - InterContinental Hayman Great Barrier Reef

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

The resort features 183 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

We are seeking an experienced EAM or Hotel Operations Manager to join our team as Director of Resort Operations. 

About the Role

This is a 2IC role, reporting to the General Manager and part of the Executive leadership team, you will be accountable for the operations of Front Office, Guest Services, Concierge, Food & Beverage and Housekeeping, managing all aspects of daily operations to ensure the highest standards of guest service experience, InterContinental luxury brand standards, performance and profitability are achieved.

This is both a strategic but very much a hands-on role, leading and supporting a team of talented senior operational leaders dedicated to delivering exceptional guest experiences and hotel performance.  

An exceptional communicator, developing an environment of collaboration and shared purpose you will foster our culture of Inspire Incredible through teamwork, accountability and exceptional performance within a luxury resort environment.

Driving resort metrics is a key focus of this role, ensuring a balanced approach to sustainable success; developing and implementing strategies to optimise operational efficiencies; achieving productivity goals and exceeding guest experience targets.

This is a rare opportunity for an experienced, inspirational, commercially minded hands-on leader to join the IHG team at Australia’s most iconic Luxury Resort, InterContinental Hayman Great Barrer Reef.

What we need from You

• Essential for this role, you must have 3+ years of experience at either EAM or Operations Manager level with a strong background in either rooms and/ or Food and Beverage, leading a full Rooms Division and or F&B Division within a luxury environment
• A proven track record of delivering operational effectiveness, profitability and exceptional guest experiences 
• You will have proven experience working with and achieving brand standards at a high-end luxury or similar level
• Strategic thinking and the ability to explore new ways of working and an open, innovative approach
• You will be a change agent with the ability to work alongside a senior team and collaborate with varied stakeholders
• Ability to create and grow a high performing team at senior level across multiple departments 
• Bachelor Degree in Hospitality or Tourism or relevant discipline

What we offer

• Competitive salary up to $150K with performance bonus plus great team benefits and perks

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.

• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.

• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.

• 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers

or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers