Director of Spa & Wellness

Director of Spa & Wellness

We are seeking an accomplished and strategically driven Director of Spa & Wellness to lead and elevate our wellness division within a five-star or luxury hospitality environment. This executive role requires a refined leader with strong commercial acumen, operational expertise, and a deep understanding of luxury spa standards, capable of delivering exceptional guest experiences while driving sustainable profitability.

A strategic overview of your role:
As Director of Spa & Wellness, you will be responsible for defining and executing the overall wellness strategy, overseeing spa and related wellness operations, and positioning the property as a premier destination for holistic wellbeing.

Key responsibilities include:

• Developing and implementing a comprehensive Spa & Wellness strategy aligned with brand vision and business objectives.

• Leading and inspiring Spa, Fitness, and Wellness teams to deliver consistent, world-class service standards.

• Driving revenue growth through innovative treatment menus, retail programs, memberships, partnerships, and seasonal campaigns.

• Managing financial performance, including budgeting, forecasting, cost controls, and performance analysis.

• Ensuring the highest standards of guest satisfaction, service personalization, and effective service recovery.

• Maintaining strict compliance with hygiene, safety, and regulatory standards across all wellness facilities.

• Collaborating with Sales and Marketing teams to promote wellness offerings and strengthen market positioning.

• Monitoring global wellness trends and introducing forward-thinking concepts to enhance competitiveness.

• Overseeing recruitment, training, and development of a high-performing wellness team.

• Representing the Spa & Wellness division at executive level and contributing to overall hotel strategic planning.

What we are looking for:

• Proven experience as a Director of Spa, Director of Wellness, or Spa & Wellness Manager within a five-star or luxury hotel/resort environment.

• Strong commercial and financial management capability with a proven track record in revenue growth.

• In-depth knowledge of spa operations, wellness programs, retail management, and luxury guest expectations.

• Exceptional leadership, team development, and stakeholder management skills.

• High standards of professionalism, presentation, and discretion.

• Excellent communication skills in English; Arabic language will be a strong advantage.

• Ability to operate strategically while maintaining hands-on operational oversight.

• Relevant qualifications in Hospitality, Business Management, or Wellness disciplines are highly desirable.

Why join us:
At IHG®, wellness is more than a service—it is an experience defined by care, balance, and excellence. This role offers the opportunity to shape a distinguished Spa & Wellness operation, lead transformative guest experiences, and drive strategic growth—upholding the spirit of True Hospitality within a luxury setting.