Duty Manager (Arabic Speaker)

Join our extraordinary world!

Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today’s travelers.

As IHG Hotels & Resorts continues its strategic expansion in Qatar, we are seeking a hospitality professional with strong leadership skills and a passion for guest satisfaction. The Duty Manager will serve as the hotel’s ambassador during assigned shifts, ensuring seamless operations, outstanding guest experiences, and effective coordination across all departments.

Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha’s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche.

Our thoughtfully designed rooms and suites provide a serene retreat from the city’s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub.

After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands.

Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting.

With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Acting as the senior manager on duty, overseeing overall hotel operations during assigned shifts.
• Ensuring exceptional guest experience by proactively handling guest feedback, concerns, and service recovery.
• Managing VIP arrivals, special guests, and high-profile accounts with professionalism and discretion.
• Coordinating closely with Front Office, Housekeeping, F&B, Engineering, and Security teams.
• Monitoring service standards, cleanliness, and operational efficiency across all departments.
• Handling emergency situations, incidents, and complaints in line with hotel procedures.
• Supporting Front Office operations during peak times when required.
• Preparing shift reports and communicating key operational updates to senior management.
• Ensuring compliance with brand standards, hotel SOPs, and safety regulations.

What we need from you

• Arabic speaker is required for this role.
• Proven experience as a Duty Manager or Assistant Front Office Manager, preferably in a 4- or 5-star hotel.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent guest engagement and conflict-resolution abilities.
• High standards of grooming, professionalism, and communication.
• Ability to remain calm and decisive in a fast-paced, operational environment.
• Flexibility to work shifts, including nights, weekends, and public holidays.
• Hospitality qualifications will be an advantage.