F&B Service Agent
Hotel Brand: Hotel Indigo
Location: Malaysia, Kuala Lumpur
Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250
Job number: 158366
Job Summary:
As a F&B Service Agent at Hotel Indigo Kuala Lumpur on the Park, you play a crucial role in delivering exceptional dining and beverage experiences to our guests. Your responsibilities include serving guests with professionalism, creating innovative beverages, and ensuring smooth operations within the Food & Beverage department.
Food & Beverage Service
- Greet guests warmly and professionally, ensuring they feel welcomed.
- Take food and drink orders accurately and deliver items promptly.
- Provide menu recommendations and assist guests with dietary preferences or questions.
- Ensure tables are properly set, clean, and maintained throughout service.
- Refill water, clear plates, and attend to guest needs during service.
Operational Support
- Assist in the setup and breakdown of service areas.
- Perform opening and closing duties as assigned.
- Handle cash, process payments, and manage billing accurately.
Guest Experience
- Address guest inquiries and resolve complaints with a positive and solution-focused attitude.
- Build rapport with guests to create personalized experiences and encourage repeat visits.
Hygiene and Safety
- Adhere to food safety and hygiene standards as per hotel and local health regulations.
- Report any equipment malfunctions or maintenance issues promptly.
Teamwork
- Collaborate with colleagues to ensure smooth operations and excellent service.
- Support other team members during busy periods or special events.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude with a passion for delivering exceptional guest experiences.
Additional Information:
- Fresh graduates are welcome to apply.
Who we are
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