Franchise Hotel - Front Desk Agent- Part time
Hotel Brand: InterContinental Hotels & Resorts
Location: United States, Washington, Bellevue
Hotel: Seattle Bellevue - (SEAHA)
Job number: FRSEAHA4334
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.
At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape.
Your day to day
As the Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.
- Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.
- Efficiently complete the registration process by inputting and retrieving information from the hotel’s computer system. Promote the hotel’s marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
- Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler’s checks, and other forms of payment, and convert foreign currency at current rates.
- Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages and deliveries.
- Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.
- Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.
- Provide back-up to the in-room dining team to take food order as placed by guests as needed.
- Other duties as assigned by leadership team.
- Maintain regular attendance in compliance with Pyramid Hotel Group standards.
- Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.
- Perform supportive functions as required, such as assisting with bell-staff duties, luggage, photocopying, filing registration cards, In-room dining, and assisting with calls.
What we need from you
Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately.
Effective communication skills in English, both verbal and written.
Strong interpersonal skills to handle customer interactions with patience and diplomacy.
Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.
Prior experience with Opera is a plus but not required. Prior experience working in a luxury hotel setting preferred but not required.
High school diploma preferred.
Valid Food Handler's card to be obtained within 30 days of hire.
What we offer
Compensation is $25.00 per hour
At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.
For Full-Time Associates, we offer: - Medical, Dental, Vision, Disability, & Life Insurance - 401(k) Plan - Paid Time Off: 2.15 hours for every 40 hours worked (14 days) - 7 Paid Holidays and 2 Personal Days
For Part-Time Associates, we offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked
Join us and experience a workplace that values your success, health, and happiness—every step of the way.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
