Franchise Hotel - Front Office Agent

First impressions matter — and last impressions matter just as much.
To ensure our guests enjoy seamless, personalized, and memorable stays from the moment they arrive until the moment they depart, we’re looking for a Front Desk Agent who embodies genuine hospitality, attention to detail, and consistent professionalism.

What You’ll Be Doing

🌟 Front Desk Responsibilities

• Deliver a warm, authentic welcome that sets the tone for a positive guest experience.
• Manage check-ins, check-outs, and reservations with efficiency, accuracy, and a guest-first mindset.
• Handle payments, billing queries, and administrative tasks with precision and responsibility.
• Respond to guest inquiries, requests, and issues with empathy, proactivity, and problem-solving skills.
• Provide local recommendations and personalized suggestions that elevate the stay experience.
• Recognize and engage with IHG One Rewards members and returning guests with genuine appreciation.
• Maintain clear communication with all hotel departments to ensure coordinated service.
• Uphold brand standards, safety procedures, and operational guidelines at all times.

🧩 Operational & Service Excellence

• Address guest concerns swiftly and professionally, ensuring issues are resolved or escalated appropriately.
• Keep the front desk area organized, presentable, and fully prepared for guest interactions.
• Contribute to a positive team environment, supporting colleagues during busy periods and special situations.
• Demonstrate ownership and accountability in daily tasks and guest interactions.

Who You Are

You are someone who blends warmth, professionalism, and adaptability. You thrive in a dynamic environment where every interaction matters. You stay calm under pressure, communicate clearly, and genuinely enjoy assisting others. You appreciate both the service and the operational side of hospitality — ensuring the guest experience feels effortless.