Franchise Hotel - Front Office Manager
Hotel Brand: Holiday Inn Express
Location: United States, Illinois, Bensenville
Hotel: Bensenville - O'Hare - (CHIBS)
Job number: FRCHIBS1630
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Pay: $45,000.00 - $55,000.00 per year
Job description:
Job description
We're Hiring: Front (IHG Experience Required)
Location: Holiday Inn Express Bensenville – 811 E Grand Ave, Bensenville, IL 60106
Salary Range: $45,000 – $55,000 annually (based on experience)
Job Type: Full-time (Evenings, Weekends & Holidays as needed)
Are you a hospitality professional with IHG hotel experience looking to take your career to the next level? Join our team at an award winning Holiday Inn Express Bensenville, where your expertise and dedication will be valued and rewarded!
Responsibilities:
- Welcome guests with warmth and professionalism during check-in and check-out
- Handle reservations, phone calls, and guest requests efficiently using IHG systems
- Maintain accurate records and ensure smooth front desk operations
- Resolve guest concerns promptly and provide outstanding service
- Communicate with other departments to ensure seamless guest experiences
- Assist with Park, Sleep & Fly packages offered at the hotel
- Perform other duties as assigned to support daily hotel operation
Requirements:
- At least 2 year of experience working at an IHG property as FOM (REQUIRED)
- Strong customer service and communication skills
- Familiarity with IHG systems (e.g., Opera)
- Dependable, professional, and self-motivated
- Able to work evening, weekend, and holiday shifts
- Team Player
Benefits:
- Competitive pay
- Employee discounts on hotel stays
- Performance-based bonuses
- Monthly Bonuses
- Sick Leave
- Paid leave on first anniversary
- Career growth opportunities within the hotel
- Flexible Schedule
Location: On-site at Holiday Inn Express Bensenville
811 E Grand Ave, Bensenville, IL 60106
Ready to bring your IHG experience to a team that appreciates your skills? Apply today and grow with us!
Job Type: Full-time
Schedule:
- Evening shift
Work Location: In person
Job Type: Full-time
Work Location: In person
Your day to day
-
Welcome guests warmly and professionally during check-in and check-out
-
Handle reservations, phone calls, and guest requests efficiently using IHG systems
-
Maintain accurate guest records and ensure smooth front desk operations
-
Resolve guest concerns quickly and provide exceptional service
-
Communicate with other departments to ensure seamless guest experiences
-
Assist with Park, Sleep & Fly packages and other special hotel offerings
-
Support daily hotel operations with additional tasks as needed
What we need from you
-
- Minimum 2 years of experience at an IHG property as Front Office Manager (FOM) – required
- Strong customer service and communication skills
- Proficiency with IHG systems (e.g., Opera)
- Dependable, professional, and self-motivatedAbility to work evenings, weekends, and holidays as needed
- Team player mindset, ready to collaborate across departments
PLEASE TEXT 224-591-3112 with your name and availability for a phone interview ASAP!
Thank you.
What we offer
-
- Competitive salary: $45,000 – $55,000 annually (based on experience)
- Performance-based monthly bonuses
- 401(k) retirement plan
- Employee discounts on hotel stays
- Paid sick leave and paid leave starting on your first anniversary
- Career growth opportunities within the hotel
- Flexible schedule to support work-life balance
PLEASE TEXT 224-591-3112 with your name and availability for a phone interview ASAP!
Thank you.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
