Front Desk Agent - Six Senses Kaplankaya

Vision and Values
As Front Dest Agent, I fully comprehend the vision of Six Senses Kaplankaya to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 

Wellness
I will fully embrace and safeguard the overall Wellness philosophy, concepts and programs such as Sleep with Six Senses and Grow with Six Senses. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities. 
 

Sustainability
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 

Operational Ownership
In this role, I will assume full responsibility for the efficient operation of all reception tasks to provide exceptional products and services within brand operating standards.
I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements.
All activities within the department will be carried out ethically, honestly and within the parameters of local law.
An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback, using guest name whenever possible. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
I have full knowledge of all facilities and services offered by the resort including all room categories as well as their location and layout, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.
I will perform the following relevant tasks for this role: 
•    Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible. 
•    Knowledge on room rates and suggesting upselling when necessary.
•    Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
•    Maintain a balanced bank assigned by the resort. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
•    Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
•    Maintain efficient administration within the department preparing and submitting operational reports on time. 
•    Conduct procedures involved in the provision of guest in-room amenities.
•    Ensure all equipment of the department is kept clean and in good working condition.
•    Ensure accurate and up to date information is available including tours and sightseeing.
•    Liaise with housekeeping to ensure that rooms are serviced according to guests’ preferences and requirements and that vacant rooms are cleaned according to arrival schedules.
•    Liaises with engineering to ensure swift response to room maintenance problems.
•    Liaise with the transportation company to ensure efficient guest transfers.
•    Upsell all resort, spa, LIFE and restaurant facilities.
•    Attend meetings and training as required by supervisors.
•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
•    Strictly adhere to LQA standards and guest comments.
•    Perform any additional tasks given to me by supervisor/management.
 
General
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 

Skills and Experience
To execute the position of Front Desk Agent, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively. 
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. 
I have an excellent command of written and spoken English and some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.