General Manager - Vaagali Resort

Description 

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 21 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our luxury collection. These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.

 

Join the iconic Vignette Collection as we embark on an exciting new chapter!

General Manager (Pre-Opening) - Vignette Collection Vaagali Resort, Maldives

Vignette Collection Vaagali Resort is a new-build, all-villa luxury resort in the Maldives. The resort is designed to deliver highly personalized guest experiences, with a strong focus on sustainability, sense of place, and immersive leisure offerings, aligned with Vignette Collection’s hallmarks of individuality, meaningful stays, and ‘Means for Good’.

Your day-to-day:

As General Manager, you will ensure unforgettable guest experiences and a high-performing team. While no two days are the same, you will:

People 

• Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR-related actions in accordance with company rules and policies

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
• Drive improvement in guest satisfaction goals
• Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
• Speak to guests – ask for their feedback and build relationships

Financial  

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
• Analyze financials to drive revenues, future profitability and maximum return on investment
• Use distribution channels and technology platforms to drive revenue and maximize market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position

Responsible Business  

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of the hotel and brand in the local community
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned and serve as Manager on Duty as required

What we’re looking for in you 

• Proven General Manager experience, ideally in Luxury & Lifestyle or resort environments
• Expertise in stakeholder management, fostering key partnerships within the business and local community
• Strong commercial acumen and a proven track record in driving financial and operational performance
• Capacity to build and lead a high-performing and engaged team with a commitment to developing and coaching colleagues
• Financial acumen with experience in budgeting, forecasting and full P&L management
• Expertise across hotel operations, revenue management, and customer and brand service standards
• Experience in pre-opening or new-build resorts would be an advantage
• Must speak fluent English

How do we deliver this? 

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills:

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role and giving guests confidence that they can trust you
• True Listening: focusing on what the guest is saying and understanding their needs
• True Responsiveness: providing guests with what they need, in a timely and caring manner