Group Reservations Coordinator

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other’s backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes

• Entrepreneurial mindset where innovation is key…we want to lead the way and are lucky to have the flexibility to do so!!!

   

HOW WILL YOU HELP US ACHIEVE OUR GOALS?

Your exceptional communication skills and ability to build relationships will be key as you navigate the final stage of the reservation process for large coporate and leisure groups. An organised and systematic approach to group reservations coordination, coupled with your meticulous attention to detail, will ensure every group booking is handled with precision and care.

We're seeking a dynamic individual who can effortlessly deliver group reservation operations while maintaining the highest standards of guest service. You'll work with multiple departments and coordinate booking requirements with our venues. Your detailed run sheets will assist the team to deliver superior experiences, highlighting group VIP's and all other special requests.  In this role, your analytical skills will be crucial in monitoring group wash, occupancy rates, preparing reports and maintaining all relevant group contracts.

WHO WILL YOU WORK WITH?

You’ll love coming to work with a team that strives for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Sales and Marketing team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Director of Sales, this role is Full Time, working predominantly Monday - Friday, with the flexibility to work on weekends if required.

WHAT YOU WILL BRING TO THE TABLE!

We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus. Knowledge of the local area to provide guest recommendations is highly valued.

WHY CHOOSE US?

As a valued member of our dynamic team, you will have access to:

• Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
• Birthday leave and enhanced IHG Parental Leave 
• Our incredible retail discounts platform
• The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 6,600 hotels worldwide)
• Sales incentives and recognition schemes
• Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
• Career development, mentoring and community support opportunities
• The chance to experience a unique Hotel environment, a little different to the norm!

So don't hesitate - apply now and be part of our award-winning team!

Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.

Applicants must hold Australian Working Rights.