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Hotel Performance Manager – UK & Ireland

Hotel Brand:
Location: United Kingdom, Burton-On-Trent

Hotel: Corp Branston, 1 First Avenue, Centrum100, DE14 2WB

Job number: 159322

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2482x804-hoteloperationsperformance

 

Remote Based | Extensive UK & Ireland Travel | Shape the Future of Hotel Performance 

Are you a hospitality professional who thrives on driving results, building powerful partnerships, and making a visible impact across multiple properties? 

This is your opportunity to influence performance across a diverse UK based hotel portfolio - partnering with key stakeholders across our Hotels to elevate operational excellence, commercial success, and brand integrity. 

Why This Role Is Exciting 

This is not a desk-bound position. You will be on the ground, embedded within hotels, working side by side with leadership teams to unlock potential, solve challenges, and celebrate success. 

You will: 

  • Build strong relationships, with 25 hotel visits per quarter 

  • Partner directly with General Managers and key stakeholders 

  • Experience a wide variety of hotel environments and markets 

  • Expand your professional network at senior leadership level 

  • Develop deep commercial and operational expertise across a portfolio 

  • If you enjoy variety, autonomy, and meaningful face-to-face impact, this role offers all three. 

  •  

What You Will Do 

As a trusted performance consultant, you will: 

  • Strengthen engagement and long-term relationships with Hotel Operators 

  • Drive improvement in key hotel performance metrics while ensuring brand compliance 

  • Align hotel-level priorities with organisational Commercial Team strategies 

  • Analyse performance data using tools such as Medallia, Tableau, and IHG Fundamentals to identify practical, hotel-centric solutions 

  • Act as the key link between Hotel Operators and specialist centres of excellence including CPD, Operations Support, Brand, CR, and Quality 

  • Create clear, collaborative action plans that deliver measurable results 

  • You will not just advise - you will influence, partner, and enable change. 

 

What You Bring 

Experience and Expertise 

  • Strong background in hotel operations or hotel leadership – with a focus on driving performance standards 

  • Ability to consult with franchise hotel teams using diplomacy and influence 

  • Confident managing multiple projects simultaneously 

  • Flexible communication style that adapts to different stakeholders 

  • Self-driven and comfortable working independently 

  • Excellent time and diary management skills 

  • Willingness to travel extensively across the UK & Ireland 

 

Education 

  • Hospitality qualification or equivalent experience 

 

Make Your Mark Across the UK & Ireland 

If you are ready to elevate hotel performance at scale, build lasting partnerships, and shape success across a large portfolio, this is your next move. 

 

#LI-NT1

#LI- REMOTE

 

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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