IT Manager

 DUTIES AND RESPONSIBILITIES:

• Manage the day to day activities of the Information Technology function, plan and organize work.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert General Manager of potentially serious issues.
• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.
• Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.
• Continually keep informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to :
  • Cabling Systems
  • Personal Computer and Software
  • Electronic Key Systems
  • Accounting Systems
  • Other Systems
• Maintain an up-to-date inventory of all computer hardware.
• Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.
• Monitor the performance of the software and maintain a log book of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions.
• Install and test corporate approved program changes to the hotel computer system(s).
• Investigate and report software problems to the vendor, or appropriate corporate department.
• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Designate selected individuals for each system to train so that these individuals can train other users.
• Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.
• Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications.
• Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the company security specification as described in the company security system.
• Control all user ID’s, passwords, and security parameters.
• Maintain technical and user documentation, systems reports, newsletter and announcement in an orderly and secure fashion.
• Complete & distribute activity reports, program trouble reports, and enhancement list.
• Develop and control the departmental budget.
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to arrange services 
  • Regulatory agencies – regarding safety and emergency matters
  • Other contacts as needed (professional organizations, community groups) 
• Perform other duties as assigned.
• May serve “manager on duty” as required.

 ACCOUNTABILITY:

This is the top IT job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, and extensive systems needs.  

Qualifications and Requirements:

EDUCATION:

Bachelor’s degree in Computer Science, Business Administration or relevant field of expertise.

EXPERIENCE:

Two (2) years of systems experience, or an equivalent combination of education and experience.  Working knowledge of local area networks and Microsoft Windows. Must speak fluent English.  Other languages preferred.

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

• Use a keyboard to operate various property management systems, etc.
• Carrying, pushing, or lifting items weighing up to 50 pounds
• Frequent stooping and kneeling