Organization Developement Director/Senior Manager
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561182599
This role will play a key role in driving organizational effectiveness and transformation initiatives across Greater China. This position will focus on designing and optimizing structures, roles, and processes to enhance business efficiency — with a particular emphasis on the establishment and transition of activities to the Shared Service Center (SSC).
The ideal candidate will bring strong consulting experience combined with practical in-house HR exposure, enabling both strategic insight and hands-on execution.
Your day to day
Organizational Design & Effectiveness
- Lead organization design initiatives, including structure reviews, role design, and capability assessment.
- Conduct organizational diagnostics and identify opportunities to streamline workflows and improve operating efficiency.
- Partner with business leaders to translate strategic priorities into practical OD solutions.
Shared Service Center (SSC) Project Ownership
Serve as the HR project lead for defining and transitioning tasks into the SSC.
- Conduct comprehensive job and task analysis to identify activities suitable for centralization or automation.
- Work with functional leaders and SSC stakeholders to design optimal process flows, service scope, and governance models.
- Monitor implementation progress, assess impact, and refine the model to ensure effectiveness and sustainability.
Change Management & Communication
- Develop and execute change management plans to support organizational transitions.
- Build stakeholder alignment and employee understanding through clear communication and engagement strategies.
- Support leadership teams in managing people impacts and ensuring smooth transitions.
What we need from you
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
- 8+ years of experience in HR, with a focus on Organization Development, Transformation, or Consulting.
- Proven background working both in a management consulting firm (e.g., strategy, HR, or operations consulting) and in-house HR/OD roles.
- Hands-on experience conducting job and task analysis, process mapping, and role alignment.
- Demonstrated success in leading or supporting Shared Service Center design, migration, or optimization projects.
- Strong analytical, problem-solving, and stakeholder management skills.
- Fluent in English and Mandarin; strong communication and presentation capability.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
