Regional Director, Revenue Services [Canada]

Role Purpose

Manage the Revenue and Commercial Services teams across the region.

Your day to day 

• Manage the Revenue and Commercial Services model for Franchise hotels under agreement within the region. 
• Deliver on key performance metrics (RevPAR, RGI, Win Rate) for Revenue Service Hotels within the Canada Portfolio. 
• Work collaboratively with Business partners and owners in Canada to achieve target goals for hotel revenue and RGI
• Ensure successful ramp-up of designated new hotels through pre-opening revenue management support and transition to Revenue Services. Provide necessary support to ensure New Hotel Openings under Revenue Services achieve Brand RGI targets.
• Engage in renovating hotels within the region and ensure a successful post-renovation ramp-up. 
• Manage revenue stream from Revenue Services agreements and balance expenses within the portfolio 
• Be an active advocate for Revenue Services in Canada and support the growth of agreements signed with services in Canada. 
• Ensure necessary staffing levels are maintained in line with Services demand and appropriately grow the Revenue Services team within the region. 
• Lead with strong regional advocacy, project management and alignment with Global RM 
• facilitate upskilling of the Revenue Services team to increase system competency & advocacy 
• Implement best practices and routines for optimum use, Re-engage hotels with education, promotion and advocacy 
• Provide ongoing training and development of the Revenue Services team in Canada. 
• Aid in developing and executing regional programs to support portfolio performance across Canada. 
• Partner with global revenue management and distribution to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements and revenue management services effectiveness. 

What we need from you

• Bachelor's or Master’s Degree in Marketing, Management, Business, Hospitality or a relevant field of work, or an equivalent combination of education and work-related experience preferred. 
• 8+ years progressive experience in hotel management, revenue management, Commercial Strategy or consulting. 3 years of experience in managing a Revenue management portfolio of key properties. Experience with managing large teams is a plus.   
• Thorough understanding of hotel pricing concepts, yield management, price optimization and selling strategies required.
• Knowledge of Revenue management systems, key parameters and processes.  
• Ability to communicate (both written and oral form) technical and strategic information to groups and individuals at all levels of management in a clear and concise manner
• Understanding of instructional design principles and practices
• Ability to formulate and execute strategies to drive performance
• Excellent analytical skills, project planning skills, presentation and training skills required
• Good understanding of other integrated systems, such as PMS, GDS, CRO tools, Offline Reporting, Internet, etc.
• Management – supervisory experience preferred. 

Travel – 20-25% for portfolio/Hotel reviews and key meetings

Location – Remote: **Candidate must reside in Canada**

The salary range for this role is $82,110.00 to $107,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and other benefits to employees.  

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