SPA & WELLNESS MANAGER - REGENT PHU QUOC

1. People

• Direct/Manage everyday activity, plan and assign work ensuring sufficient cover for all areas.

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect.

• Drive a great working environment for teams to thrive - linking up the team to different departments to create sense of one team.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend or initiate any HR elated actions where needed.

  2. Financial 

• Leads in creating and achieving the department’s annual budget and departmental goals/KPOs

• Monitors revenue and manage expenses. Ensures adherence on revenue maximization practices and minimizing of expenditures 

• Continuously seek new revenue streams and improvement of profitability. 

• Conduct periodic spa operational self-audit to ensure alignment on accounting standards.   

  3. Guest Experience

• Ensure spa facility is ready to receive guest every single time.

• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.

• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.

• Analyze guest data and seeks ways to address needs and improve guest loyalty

• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions.

4. Responsible Business 

• Conduct periodic spa brand self-audit to ensure alignment on standards and keeping up with trends and competitors. 

• Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints

• Ensure observance of accounting practices

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done