Trainee 实习生

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
任何时候以友善，好客的态度和方式迎候致意客人，努力学习，尽可能的称呼客人的名字。
• Registers and rooms all arrivals according to established procedures
根据制定的程序为所有入住客人办理入住手续并引领客人至房间。
• Maintains intimate knowledge of departmental standards and procedures
熟知部门的标准和程序
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
执行入住登记，退房结帐和换房程序并确保依照预订将所有的数据资料完整地输入酒店系统
• Maintains cashier float and ensures accurate daily report of all money received
保持现金流并确保所有收入准确入帐。
• Cashes hotel guest’s travelers checks and assists with currency exchange
为客人兑换外币和旅行支票
• Keeps abreast of all modifications to accounting policies and procedures
适时了解财务政策和程序的更新
• Responsible and attends to guest’s request of using the service of safety box at all times
负责个人为客人提供使用保险箱的需求和服务
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
了解所有的促销的内容和程序，如；季节促销价，飞行常客计划洲际的忠诚奖励计划。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
听取客人的抱怨，咨询和要求，在自己不能处理时及时向主管或值班经理反映。
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
熟悉了解洲际旗下其他酒店和度假酒店，以便当客人需要预订下一个目的地酒店时可以推荐。
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
竭尽努力以确保给客人对酒店服务留下美好印象。
• Performs the audit balances and prepares all works for audit in an orderly fashion
执行平帐工作并整理所有帐目以便日审审计。
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
夜班时，检查夜报，制作晨报并为客人的入住准备需要的单据和表格。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
熟知预订程序包括使用正确的表格，怎样看邮件，信息以及解读预订系统中可卖房信息。
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
按洲际品牌影象要求保持良好的行为规范，仪态标准和态度
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
把确保前台的整洁作为己任。
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
竭尽努力确保酒店的高标准，特别是在接待洲际的忠诚奖励计划会员和其他重要客人以及保健和安全方面。

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