Guest Relation Coordinator
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Jordan, Amman
Hotel: Amman (AMMHB), King Faisal Bin AbdulAziz Street, 6th Circle, 11195
Job number: 145364
Guest Relations Coordinator
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Coordinator capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
Qualifications:
- Bachelor's degree in hospitality management, or a related field (preferred)
- One years of experience in Guest relation
- Excellent verbal and written communication skills
- Fluent in English (written & spoken) is essential
- Ability to deal with difficult interactions and work under pressure
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
