Specialist, TMS Governance & Delivery
Location: India, Gurgaon
Address: 1 - Corp Delhi/Gurgaon, 11th Floor, Building No. 10, Tower C, DLF Cyber City, DLF Phase II, 122002
Job number: 163321
Role Purpose
Supervise the governance, development and delivery of the Technology Management Service to ensure services are planned, delivered and operated effectively. Support consistent execution of service priorities, performance and commercial processes.
Key Individual Accountabilities
- Contribute to the development and validation of monthly, quarterly, and annual service hotel forecasts by preparing inputs, tracking variances, and supporting alignment to agreed financial plans and revenue targets.
- Support in-market Business Unit enablement cadence activities, including maintaining the service signings pipeline, tracking opportunities, and coordinating stakeholder engagement to ensure accurate visibility and timely follow-up.
- Support the identification, documentation, and prioritization of service enhancements and capability development initiatives, providing analysis and recommendations to strengthen the Technology Management Service value proposition.
- Partner with the TMS Operations Manager to support the transition of phased initiatives into live operations, including readiness activities, handover documentation, and issue tracking during go-live.
- Ensure day-to-day compliance with established service governance requirements (legal, financial, and participation agreements) by following defined processes and escalating risks or exceptions to Service Governance leadership and corporate partners.
- Oversee the development and dissemination of performance reporting and hotel level communications, ensuring accuracy, consistency, and relevance to inform stakeholders and support strategic and operational decision-making.
- Champion continuous improvement initiatives, including the evaluation and implementation of enhanced Ways of Working, to drive operational efficiency, service quality, and organizational maturity across cross-functional and regional teams.
Critical Knowledge & Experience
- Experience maintaining service pipelines and supporting enablement cadences.
- Experience supporting financial planning and forecasting activities
- 5+ years’ experience of managing a fast-paced team within a function that operates 24/7
- Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. Experience managing multiple projects in a technology environment.
- Demonstrated effective verbal and written communication skills for the purpose of providing and explaining technical and project related information to clients, vendors, senior management and staff.
- Minimum ITIL v3 Foundation. Other ITIL Lifecycle Modules is desirable.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
