[InterContinental Phu Quoc] - Assistant Human Resources Manager - Activities

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes.
• Participates in monthly Safety, Risk Management meetings
• Liaise with Trade Union for related employee activities.
• Manage operation of clinic and nurse’ duty
• Handling employee relations, welfare and benefits such as, duty meal at canteen, birthday, welcome, farewell, recognition programs. 

Guest Experience

• Assists the Human Resource Manager/ Director (HRM/HRD), where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
• Maintains effective communications at all levels of management and staff.
• Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels.
• Participates in developing and implementing programmes to ensure employee security and safety.
• Ensures all staff are aware of company benefits and make these available.

Financial 

• Help create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on manning/labor costs, salary and benefits related (healthcare, canteen, activities….etc.)
• Mitigate financial risks associated with employee relations issues 

Responsible Business 

• Familiarizes and enforces the IHG HR framework including systems of: 

             - IHG Annual Agenda

             - Performance Management

             - Performance Appraisal

             - Colleague Heartbeat

             - Employee Administration

             - Team Succession

• Familiarizes and enforces related HR policies and procedures.
• Assist HRM/HRD manage Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices.
• Ensures that all staff abide by the hotel dress codes and hotel rules.
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management