前台主管
Hotel Brand: Vignette Collection
Location: China, Hebei, Qinhuangdao
Hotel: 北戴河新区如是海度假村内, 秦皇岛市, Qinhuangdao, Hebei, China
Job number: A561266418
Hiring Salary: 4000 - 6000
1.全面负责酒店前台日常运营管理工作，包括接待、入住登记、退房结算等流程的监督与优化，确保服务高效准确。
2.培训、指导及考核前台员工，提升团队业务技能与服务意识，定期组织内部培训并制定绩效改进计划。
3.处理宾客投诉及突发事件，及时协调相关部门解决问题，维护酒店品牌形象与客户满意度。
4.审核每日房态报表、收入账目及交接班记录，确保数据准确无误，并向上级提交运营分析报告。
5.监督前台物资管理（如房卡、票据、备用金等），定期盘点并控制损耗，保障运营物资充足。
6.配合销售、客房等部门完成跨团队协作任务，如团体接待、VIP客人服务等特殊需求安排。
1.大专学历及以上。
2.有相关酒店前台工作经验1年及以上。
3.形象好，气质佳，抗压能力强。
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Hiring Salary: 4000 - 6000
