前台领班
Hotel Brand: Crowne Plaza
Location: China, Yunnan, Kunming
Hotel: 云南省昆明市晋宁区环湖南路18号, 昆明市, 650600, Kunming, Yunnan, China
Job number: A561238362
1.执行主管及经理的工作指示，协助主管及经理的日常工作。
2.参与各项前台服务活动，发现问题及时纠正。
3.检查前台员工的仪表仪容、劳动纪律、行为规范和工作态度，使之达到部门要求。
4.掌握酒店各项优惠政策和房价政策，了解客房状况和出租率。
5.检查预订资料及ＶＩＰ通知单，合理安排宾客的入住。
6.确保入住登记单详细、准确、清晰，符合有关部门的规定。
7.协助客人帮助入住登记及离店手续。
1.大专以上学历，有前台接待工作经验1年及以上。
2.熟悉前台的各项业务，掌握opera系统，具有一定英语基础。
3.精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。
4.性格开朗，有良好的个人修养，工作认真负责，作风正派。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
