培训及人才发展总监-成都世纪城天堂洲际大饭店

• Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.
• 负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
• Ensure effective training programs are in place for the following:
• 确保在以下方面有效的执行培训计划：
• New Employee Orientation
• 新员工入职
• Train the Trainer
• 培训培训师
• Customer Service Training
• 宾客服务培训
• Technical job specific training (through certification of departmental standards and procedures)
• 技术性职位的专门培训(部门规范程序证书)
• Supervisory Skills Training
• 监督管理技能培训
• Management Development
• 管理层发展
• Fire, Life and Safety Training
• 消防和生命安全培训
• Selling Skills
• 销售技巧
• Employee retraining
• 员工再培训
• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
• 监督每个部门培训业务计划的进展，确保实现培训目标。