客房主管

• Supervise the implementation of housekeeping standards and procedures in relation to:
• 监督客房部各项标准和工作程序的执行 ：
o Bedroom service
臥室服务
o Bathroom service
卫生间服务
o Valet service
洗衣服务
o Cleaning service
清洁服务
o Linen maintenance
布巾维护
• Recommended changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
• 对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys
• 分发和收集钥匙。
• Management of all incoming and outgoing calls
• 管理所有的呼入和呼出电话。
• Solve employee grievances
• 解决员工受到的不公正待遇问题。
• Perform Room allocations
• 分配客房
• Perform Room inspections
• 检查客房
• Prioritise arrival rooms
• 排列抵店客人客房的优先顺序。
• Liaise with Front Office for guest and hotel requirements
• 配合前台满足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timely manner
• 确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
• Manage all special requests made by guests
• 处理客人所有的特殊要求。
• Ensure consistency within the department
• 确保部门内工作的一致性。
• Management of lost property for the hotel
• 管理酒店的遗失财物。
• Ensure you have complete knowledge of room types, layouts and facilities
• 确保具有客房类型，设计和设施的全面知识。
• Manage storage areas
• 管理仓库
• Maintain adequate stock levels
• 保存充足的用品存货。
• Complete stock takes as required
• 按要求完成库存盘点工作。
• Maintain stock levels
• 维持存货水平
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行交接班说明，确保了解酒店的工作和运营需求。
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to speak, read and write English
• 具有说，读和写英语的能力。
• Proficient in the use of Microsoft Office
• 熟练使用微软办公软件
• Organizational and training abilities
• 具有组织和培训能力

Qualifications –
学历
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
• 高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –
经验
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。
• Type and level of experience required may vary slightly based on size and complexity of operation
• 经验类型和程度的要求可能因运营规模和复杂性而略有不同。