宾客关系主任 Guest Relation Officer

1.Plan and co-ordinate the provision of friendly, efficient services to guests，Drive the business .

进行相关计划和协调工作，以确保向客人提供友好和高效的服务，积极推动酒店生意

2.Inspects all VIP rooms prior to arrival and Greet VIP guests personally

在贵宾到达前对贵宾房进行检查并且亲自迎接贵宾

3.Promote Inter-Hotel sales and in-house facilities

促进店际销售及完善内部设施

4.Assist with check-ins/check-outs for Front Desk

协助前台帮助客人办理入住和退房手续

5.Cover guest relations desk

负责客户关系台的工作

6.Assist all departments in being receptive to the needs of guests

协助所有部门满足客人的各种需求

7.Assist in any other duties when required by the Loyalty Manager

按照忠诚宾客经理的要求对其它任务进行协助

8.Perform such functions as to include but not be limited to:

行使下列功能，包括但不仅限于：

9.IHG Rewards Club and regular guest welcome letters

向优悦会会员和常客致欢迎信

10.Solicitation of IHG Rewards Club applications

发展优悦会会员

11.Attending to special requests by guests

回应客人提出的特别要求

12.Develop and implement guest telephone contact systems

开发和应用客人电话联系系统

13.Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

14.Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

15.Prepare requisitions for amenities on a timely basis

及时准备设备使用申请

QUALIFICATIONS AND REQUIREMENTS 任职要求

Required Skills –
技能要求
 Communication skills are utilized a significant amount of time when interacting with others; demonstrated
ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and
the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往
的能力。
 Able to read and write English
能够读写英语
 Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Qualifications –
学历
 Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或职业证书。
Experience –
经验
 1 year experience in front office / guest services operations / customer service, or an equivalent combination
of education and experience.
拥有1年前台或宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。