宾客关系主任 Guest Relation Officer
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Chongqing, Chongqing
Hotel: 重庆市渝中区长江滨江路2号重庆来福士洲际酒店, 重庆市, Chongqing, Chongqing, China
Job number: A561256828
Salary: 3600 - 4000
1. 负责宾客接待、咨询与投诉处理，提供专业、及时、友好的全流程服务支持；
2. 主动识别宾客需求，协调前厅、客房、餐饮等部门资源，提升宾客满意度与忠诚度；
3. 系统记录并分析宾客反馈信息，定期提交服务质量改进建议报告；
4. 协助组织宾客关怀活动及个性化服务方案设计与执行；
5. 遵守酒店服务标准与信息安全规范，严格保护宾客个人信息隐私。
1. 大专及以上学历，旅游管理、酒店管理、英语等相关专业优先；
2. 具备高星级酒店宾客关系、前台接待或客户服务相关工作经验优先；
3. 具备优秀的沟通协调能力、情绪管理能力及跨部门协作意识；
4. 普通话标准流利，具备良好的英语听说读写能力，能熟练使用办公软件；
5. 认同服务行业价值观，责任心强，具备较强的服务敏感性与问题解决能力。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 3600 - 4000
