宾客服务接待员

1.      Process all incoming and outgoing calls accurately and courteously

正确并礼貌地处理所有打进和打出酒店的电话。

  2.      Records and controls accurately wake up calls

准确记录并管理叫早服务。

  3.      Pages guests in co-operation with concerned departments

与相关部门合作，对客人进行呼叫。

  4.      Records all entries on traffic sheets

将所有条目记录到电话单上。

  5.      Assists guests with international calls and directory queries

协助客人处理国际长途和号码查询。

  6.      Calls guests by name whenever possible

尽量称呼客人的姓名 。

  7.      Pages staff member when requested

如有需要，对工作人员进行呼叫。

  8.      Abides by principles of guest privacy

遵守保护客人隐私的原则

  9.      Handles guests needs or requests and reports complaints to theTelephone Supervisor

满足客人的需要或请求，并向总机主管汇报投诉情况。