忠实客户经理

 1.    Handle guestcomplaints and refer them as necessary, follows up on corrective action

       处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

  2.   Compile, analyze and control guest relations’ costs

       对客户关系部的成本情况进行编写、分析和控制

  3.   Schedule and attend regular Priority Club and VIP guest cocktailparties and social engagements in an effort to further improve on servicedelivery

       计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量

  4.   Review arrival lists for all arrivals and VIPs to check roomallocations, amenities, and special requests

       查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

  5.   Prepare requisitions for amenities on a timely basis

        及时准备设备使用申请

  6.   Overall responsible for ensuring and maintaining the entire range ofservices offered for the Club Floor and Club Lounge with the aim to maximumguest satisfaction

       确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度

  7.  Appraise appearance, discipline and efficiency of all staff underdirect supervision and initiate immediate remedial action if necessary

      评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施。