总机&预定专员
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Tianjin, Tianjin
Hotel: 天津于家堡洲际酒店, 天津市, Tianjin, Tianjin, China
Job number: A561231985
Salary: 3000 - 3200
1、负责酒店总机电话接听、转接及留言服务，确保通讯畅通高效
2、处理客房预订、变更及取消等业务，准确录入预订系统
3、解答客户关于房型、价格、设施等基础咨询并提供专业建议
4、协助处理特殊需求预订（如团队/VIP/长住客）并跟进落实
5、定期核对预订信息与房态系统，及时处理差异情况
6、整理每日预订报表并提交至相关部门
7、维护客户档案信息，确保数据准确性与保密性
1、普通话标准，具备良好的电话沟通技巧与服务意识
2、能熟练操作酒店Opera系统及办公软件（Word/Excel）
3、具备基础英语听说能力（需处理简单英文预订）
4、数字敏感度高，能高效处理多任务且注重细节
5、可适应轮班工作制
6、有酒店前台/总机/预订经验者优先
7、抗压能力强，能妥善处理突发情况与客户投诉
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 3000 - 3200
