房务总监 Director of Rooms

FINANCIAL RETURNS 财务回报：

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Review and approve/deny all discount and rebate requests.

协助为酒店创造营业收入，并通过充分利用公司的系统，商业程序和规定使收入最大化。审批或拒绝所有折扣和退款要求。

• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.  Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

完成营业收入预算，控制劳动成本和支出，在职责范围内获取最大的利润。参与编制部门年度运营预算和支持酒店总体目标的财务计划。

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

编制和提交必要的统计，业绩和预测分析和报告。

• Promotes Inter-hotel sales and in-house facilities

促进店内的销售及推销酒店内的设施。

• Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget

从收益支出、利润、业绩表现和预算的差异等方面对房务部的运营进行监测和管理。

• Works with Director of Finance in the preparation and management of the Department’s budget. 

和财务总监一起编制和管理部门预算。

PEOPLE 员工团队：

• Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security

协调房务部各部门之间的相关信息的交流工作，并指导房务部与其它部门，特别是工程部

和保安部之间的信息交流

• Consults with Department Heads and General Manager on an ongoing basis to improve business conduct

保持与部门负责人及总经理的磋商机制，以改进业务

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees

确保房务部员工的行为、装束、卫生、制服穿着、外表和仪态的标准

• Works with Human Resources on manpower planning and management needs

和人力资源部一起进行人力规划和管理需求。

GUEST EXPERIENCE 宾客体验：

• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

监督上述各部门的工作人员，确保及时，礼貌的接待宾客，并使客人感觉得到充分的重视。

• Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition

确保员工，特别是直接与客人交往的工作人员熟悉优悦会会员，能够认別出常客及其它贵宾，并对这些特殊客人格外关照

• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

与相关部门沟通贵宾和其他重要客人的抵店和离店的相关信息，或其它特殊的客人需求。

RESPONSIBLE BUSINESS 企业责任：

• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

承担保持外观规范的整体责任，确保各项设施和设备的清洁，正常运转，并得到妥善维护。

• Schedules and regularly conducts routine inspections of areas under control

计划并实施对所管区域的定期检查

• Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained. 

确保进行程控交换机的培训并按程序执行，从而在紧急情况下成为中心通讯站。与当地消防，警察和急救人员的保持密切关系。

• Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

向总经理或其代表和其它部门的负责人通报他们可能感兴趣的所有信息