西餐廳經理 Western Restaurant Manager

Your day to day:

•    Effectively manage the restaurant by ensuring the following:
    有效管理餐廳的日常工作，確保工作正常進行：
•    Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
    監督部門工作標準和程式手冊中列出的各項規範的貫徹執行。
•    Adhere to opening and closing procedures
    遵守開始營業和結束營業的程式。
•    Adhere to bill paying procedures
    遵守規定的結帳程式。
•     Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
    有效的進行每日例會，確保所有員工瞭解客人資訊、活動、推廣及產品銷售等。
•    Personally meet and farewell a minimum of 80% of your customers
    親自迎送80%以上的客人。
•    Encourage and motivate staff to provide optimum service during all shifts
    激勵在崗員工為客人提供卓越的服務。
•    Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
    向廚師和餐飲經理提供建議和客人意見，以反映當前的客戶情況。
•    Develop and implement Promotions Calendar for F&B products in restaurant
    在餐廳制定和執行餐飲產品促銷活動。
•    Anticipate market changes and review operations when necessary
    善於預測市場的變化情況，並在必要時審評運營工作。
•    Conduct competitor analysis
    對競爭對手進行分析。

What we need from you:

•    Problem solving, reasoning, motivating, organizational and training abilities.
•    具有解決問題，推理，號召，組織和培訓能力。
•    Good writing skills
•    具有良好的寫作技能。
•    Diploma in Hotel Management, Food & Beverage, or related field.
•    酒店管理，餐飲或相關專業的大專學歷。
•    4 years related experience, including supervisory experience, or an equivalent combination of education and experience
•    4年相關工作經歷，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。

 How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.