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賓客服務接待員 Guest Service Agent

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2482x804-hotelfrontoffice
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Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Macau, Macau

Hotel: Macau (MFMCP), The Residencia, Tower 7, Rua da Perola Oriental

Job number: 147934

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
 
Your day to day:
 
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
 

What we need from you:
 

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
● Fluency in the local language - extra language skills would be great, but not essential 
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
 

How do I deliver this?

 

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.


What we offer:

 

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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