贵宾服务师-成都世纪城天堂洲际大饭店
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Sichuan, Chengdu
Hotel: 成都市高新区世纪城路88号, 成都市, Chengdu, Sichuan, China
Job number: A561176731
• 根据部门的标准和标准，提供高品质的餐饮服务
• 为商务贵宾提供主桌分餐和桌餐服务
• 为婚宴贵宾提供主桌优质的服务
• 不断的学习和提高自己的英语水平，以便为外宾提供更优质的服务
• 掌握对客服务的基本英语口语
• 工作职责还包括以下几点：
• 了解中西餐的菜品知识
•了解中西餐的酒水知识
•了解会议知识
•Communicates to his/her superior any difficulties, guest comments and other relevant information
•与上级交流疑难问题、客人评价和其他相关问题
•Establishes and maintains effective employee working relationships
•建立和维持有效的工作关系
•Attends and participates in daily briefings and other meetings as scheduled
•根据日程安排参加每日例会和其他会议
•Attends and participates in training sessions as scheduled
•根据安排参加培训
•Take appropriate action to resolve guest complaints
•采取适当的措施解决客人的抱怨
•Food and beverage stock is stored in relation to hotel procedures
•根据酒店的程序储存食物和酒水
•Performs related duties and special projects as assigned
•完成所分配的相关的任务和特殊的工作
.•Strive for constant improvement and take responsibility for your own performance
•为工作不懈的努力，对自己的工作承担相应的责任
•Adhere to InterContinental Hotel Group Corporate Code of Conduct
•遵循洲际酒店的行为法规
•Adhere to Hotel Handbook and general policies and procedures
•遵循酒店的手册，程序和制度
•Adhere to Food and Beverage Policies and Procedures
•遵循餐饮部的程序制度
•Report problems to Management with suggestions for resolution
•Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
•清楚自己工作的职责，寻求能提高工作技能及知识的机会
•Understands how their role fits with others and contributes to the success of business
•了解同事的工作职责，配合他们的工作 ，为酒店的成功做贡献
•Understands the hotel’s facilities, products and services
•了解酒店的设施、产品及服务
•Provides information when requested and promotes hotel’s services, facilities and special events
•在有需求时为酒店的服务设施及特别场合提供信息
•Implements department procedures and policies as needed
•需要执行部门的政策法规向管理层汇报问题并寻求建议以解决问题
•Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
•与客人建立保持良好的关系以便满足客人的需要
•Anticipate guest needs, handle guest enquires, and solve problems
•预见客人的需要，处理他们的需求并为他们解决问题
•Create a positive hotel image in every interaction with internal and external customers
•在与每一位酒店或非酒店客人的交往中都 应为酒店树立一个良好的形象
•Adhere to hotel brand standards
•遵循酒店的品牌标准
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
