餐饮服务员Food & Beverage Service Attendant

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• 按照部门的规范和程序提供高标准的餐饮服务。
• Communicates to his/her superior any difficulties, guest comments and other relevant information 
• 与上级领导交流有关疑难，客人意见和其它相关信息。
• Establishes and maintains effective employee working relationships
• 与员工建立并保持良好的工作关系。
• Attends and participates in daily briefings and other meetings as scheduled
• 参加和参与每日的例会和其它计划好的会议。
• Attends and participates in training sessions as scheduled
• 参加和参与计划好的培训课程。
• Prepares for service by ensuring:
• 确保部门的以下各项工作就绪为客人提供服务：
• Grooming is impeccable and in accordance with ICHG personal presentation standards 
• 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
• Outlet equipment is clean
• 设备干净
• Equipment is sorted and stored
• 设备分类且存放好
• Glassware is polished 
• 玻璃器皿擦亮 
• Flatware is polished 
• 擦亮餐具
• China is clean 
• 清洁瓷器
• Waiter stations are prepared
• 准备好服务台
• Cutlery is placed for buffet and table service
• 摆放好自助餐桌上的餐具
• Tables are set
• 摆设好餐台
• Reservations are read and familiarized
• 阅读并熟悉预订
• Special occasions are ready
• 准备好特别活动
• Music is on
• 放音乐
• Lighting is on
• 开灯
• Outlet is ready for service and guest comfort
• 酒吧准备就绪为客人提供舒适的服务。
• Carries out effective service by ensuring:
• 高效的提供服务：
• Guests are greeted and seated
• 迎宾并安排客人就坐
• Daily specials are explained and upsold
• 说明并推销每日特价
• Food orders are processed accurately
• 准确的下餐单
• Trays and tray jacks are effectively used
• 有效的利用托盘和托盘架 
• Food orders are taken quickly
• 快速的为客人写餐单
• Payment methods are handled accurately 
• 确的处理付款方法
• Working areas are cleaned and re-set quickly
• 快速的清洁工作区和重新布置
• Bar is clean
• 清洁的酒吧
• Used ashtrays are regularly cleaned
• 定时清理用过的烟灰缸
• Guests are conversed with in relation to the food and beverage products
• 与客人谈论有关的餐饮产品
• Carries out effective beverage service by ensuring:
• 通过确保以下内容高效的提供饮品服务：
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
• Promoting and selling cocktails to guests
• 向客人推销鸡尾酒
• Making and presenting cocktails
• 调配和装饰鸡尾酒
• Coffee and tea is served hot and in accordance with standard
• 按规范提供热的咖啡和茶
• Take appropriate action to resolve guest complaints
• 正确处理客人的投诉。
• Food and beverage stock is stored in relation to hotel procedures
• 按照酒店的规定存储餐饮存货。
• Performs related duties and special projects as assigned

承担相关的职责和安排的特别项目。